CANCELLATION POLICY

No deposits can be refunded due to administration and re-advertising costs.
If cancelled within 24 hours of check in time 100% of total cost of stay is required.
If cancelled within 7 days = deposit + 40% of total cost of stay is required.
If cancelled within 21 days = deposit + 20% of total cost of stay is required.
If cancelled with more than 21 days notice = deposit only is required.
We recommend travel insurance is arranged to cover any losses.

CHECK IN DETAILS

Early check in before 1:00pm: Rooms are normally available after 12:00am.
We can't guarantee rooms will be ready before 12:00 noon but,
customers are welcome to drop off luggage with us as early as they wish.
Keys can be picked up early if available.
We will store luggage safely and take it to your room as soon as the room becomes available.

RECEPTION IS CLOSED between 1:00pm and 4:00pm.

No checking in available between these times.(except by special arrangement, please contact us)

Late check in after 4:00pm: Reception is open as normal.

CLEAN AIR POLICY

All bedrooms, bathrooms and corridors are strictly NON-SMOKING

The dining room and guest lounge are strictly NON-SMOKING

The downstairs toilet and all en-suites are strictly NON-SMOKING

Smoking is permitted in the bar area only
The bar area is available for use 24 hours a day for smokers

DAMAGE POLICY

Rooms are to be left as you would wish to find them
Any damage or excessive cleaning will be charged for