Privacy Policy

Last updated: 23/09/2025

At Ivydene Hotel, we are committed to protecting your privacy and handling your personal data with care and transparency. This privacy policy explains how we collect, use, and store your information when you stay with us or get in touch via our website, phone, or email.

1. Who We Are

Ivydene Hotel
Drummond Road, Skegness, PE25 3EB
United Kingdom
Email: sales@ivydenehotel.co.uk

Phone: +44 1754 761800

2. What Personal Data We Collect

We may collect the following information when you book a stay, make an enquiry, or interact with us:

Your name

Email address

Phone number

Home address (if required for billing or documentation)

Payment information (only processed via secure payment providers – not stored directly by us)

Booking preferences or special requirements

Dietary or accessibility needs (if provided)

IP address and browsing data (when using our website)

3. How We Use Your Data

We use your information to:

Process and manage your booking

Communicate with you before, during, and after your stay

Provide personalised services, such as dietary or room preferences

Improve our website and services

Comply with legal or regulatory obligations (e.g. record-keeping for guest stays)

We do not sell your data or pass it on to third parties for marketing purposes.

4. Data Storage & Security

We take appropriate technical and organisational steps to keep your information safe. Any personal data is stored securely and access is restricted to staff who need it to fulfil your request or booking.

Payment data is processed by secure third-party providers and not stored on our servers.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Ask us to delete your data (where legally possible)

Object to processing or restrict how we use your data

Withdraw consent for marketing communications at any time

To exercise these rights, contact us at sales@ivydenehotel.co.uk

6. Cookies

Our website may use cookies to help improve your experience and gather anonymous visitor data. You can manage or disable cookies through your browser settings.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions about this privacy policy or how your data is used, please contact:

Ivydene Hotel
Email: sales@ivydenehotel.co.uk

Phone: +44 1754 761800